What does it take to succeed in the fast-moving world of digital commerce?

In this Inspire Future Leaders interview, hosted by Amos Madra, we meet Liam Downes, Director of Customer Success at Tryzens, a global eCommerce agency trusted by major retail brands. Liam shares the power of knowledge, adaptability, and how young people can thrive in digital roles by staying one step ahead.

Who is Liam Downes, and what does Tryzens do?

Liam Downes is Director of Customer Success at Tryzens, an international digital commerce agency headquartered in London with offices in Australia, Bulgaria, and India. With over 200 employees, Tryzens works with retailers to enhance their online selling strategies and create seamless customer experiences.

They’re the team behind eCommerce solutions for:

• Cotton On
• Jack Wills
• Annoushka
• JosephJoseph
• …and over 100 brands worldwide

Liam plays a key leadership role, helping clients scale, optimise, and thrive in the competitive digital market.

How did Liam Downes build a career in e-commerce?

Liam’s career is rooted in hard work, adaptability, and a commitment to always learning. He’s worked with some of the UK’s biggest online retailers and brings a deep understanding of digital trends, customer engagement, and innovation in commerce.

“Working hard and gaining as much knowledge as possible is the key to success.”

– Liam Downes

His advice is especially relevant in fast-paced sectors like e-commerce, where technology and consumer behaviour evolve constantly.

What skills are needed to succeed in digital and e-commerce roles?

The digital world rewards those who are proactive, curious, and adaptable. Liam emphasises the need for self-education and market awareness.

Key skills for eCommerce success:

• Digital marketing and analytics
• Customer journey mapping
• Communication and stakeholder management
• Technical understanding of eCommerce platforms
• Commercial awareness and problem-solving

“Always look to see where the next opportunity is, and understand what’s happening in the market. Otherwise, you do get left behind.”

– Liam Downes

Liam’s advice to students exploring digital careers

For anyone interested in careers in tech, commerce, or marketing, Liam’s insight is clear: learn constantly, stay curious, and never assume you’ve finished developing.

Liam’s tips for future leaders:

• Keep learning, online courses, industry blogs, and hands-on projects
• Be market-aware, understand trends and where industries are heading
• Find mentors, people already in the roles you aspire to
• Be proactive, don’t wait for someone to teach you, go after it
• Stay resilient, the industry moves fast, and so should you

In a Fast-Paced Industry, Lifelong Learning Is the Edge

Liam Downes proves that success in digital careers isn’t about having all the answers up front; it’s about being ready to learn, adapt, and stay ahead. Whether students want to work in tech, retail, or customer success, Liam’s story shows that curiosity and work ethic are the real game-changers.

Want your students to connect with careers like Liam’s?
Book a demo to explore how The Changing Education Group introduces young people to real professionals through Gatsby-aligned sector insight and work experience support.

FAQs

Who is Liam Downes?
Liam Downes is Director of Customer Success at Tryzens, a global eCommerce agency. He specialises in driving growth and performance for online retail clients.

What does Tryzens do?
Tryzens is a digital commerce agency that designs and delivers eCommerce platforms and digital solutions for global retail brands.

How do I start a career in eCommerce?
Start by learning about digital marketing, online retail platforms, and analytics. Explore internships or projects in sales, content, or tech roles.

Is digital commerce a growing field?
Yes. With more businesses moving online, careers in digital commerce are growing rapidly across marketing, design, customer experience, and tech.

What’s the best way to stay relevant in tech-focused industries?
Keep up with industry news, use platforms like LinkedIn Learning or HubSpot Academy, and follow leaders and brands who are innovating.